Monica Mendoza serves as Manager at Mares Mortgage and is one of the most influential leaders in the company’s history. Having joined the organization in 1993, Monica is the longest-tenured employee at Mares Mortgage and has played a defining role in shaping its operational structure, service standards, and internal culture for more than three decades.
Her tenure spans multiple market cycles, regulatory changes, and technology shifts within the mortgage industry. This depth of experience allows Monica to guide teams with a rare combination of historical insight, operational precision, and forward-thinking leadership. She is widely recognized within the organization as both a stabilizing force and a driver of continuous improvement.
As Manager, Monica Mendoza oversees day-to-day mortgage operations with a focus on efficiency, compliance, and client experience. Her responsibilities extend across multiple departments, ensuring that loan processing, underwriting coordination, documentation, and closing workflows operate seamlessly.
Key areas of leadership include:
By aligning operational goals with borrower expectations, Monica helps ensure that every client receives timely, accurate, and transparent service throughout the loan process.
With over 30 years of continuous service, Monica Mendoza has been instrumental in developing the systems and standards that allow Mares Mortgage to operate at a consistently high level. Her leadership has helped establish internal benchmarks that prioritize speed without sacrificing quality.
Under her operational guidance, Mares Mortgage maintains an average 15-day loan turnaround, a metric that places the company among the most efficient mortgage brokerages in Southern California. This level of performance is not accidental—it is the result of disciplined processes, proactive communication, and meticulous attention to detail.
Monica’s ability to balance productivity with precision has directly contributed to the company’s strong reputation and long-standing referral relationships.
Monica works closely with CEO Christian and Cubie, serving as a strategic partner in both day-to-day execution and long-term planning. This collaboration ensures alignment between leadership vision and operational reality.
Her institutional knowledge allows executive leadership to make informed decisions grounded in real-world operational data. From adopting new technologies to refining internal policies, Monica plays a central role in evaluating what will truly benefit both clients and staff.
One of Monica Mendoza’s defining leadership traits is her unwavering commitment to service quality. She has helped instill a culture where accuracy, responsiveness, and borrower education are non-negotiable standards.
This commitment is reflected in Mares Mortgage’s consistently strong client feedback and top-tier Google reviews, which frequently cite smooth transactions, clear communication, and fast closings. Monica’s influence ensures that operational excellence translates directly into a positive borrower experience.
If you have questions about mortgage operations, loan timelines, or working with the Mares Mortgage team, Monica Mendoza is a key point of leadership behind the scenes.
Email: monica@maresmortgage.com
Phone: 949-489-8300 ext. 17
Discover why thousands choose us for their mortgage needs. Our experience, speed, and dedication make homeownership easier than ever.
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